Software Engineer
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Requirements
• Skills needed: Software engineering skills for building integrations platform; experience with CRMs, ticketing systems, communication platforms, and AI model providers. • Years of experience: Not specified in the job posting. • Education: No specific education requirement stated. • Certifications: None mentioned explicitly required or preferred. • Must-haves: Experience working on unified integrations platform; knowledge about authentication, rate-limiting, retries, and error handling for integration development; experience with enterprise-scale connectors like Salesforce, Zendesk, ServiceNow; ability to build real-time sync pipelines that handle millions of events per day while maintaining consistency. • Additional skills or qualifications: Experience in monitoring systems making failures visible and actionable for both team and customers is preferred but not mandatory as it's listed under "You may be a good fit if you:" which suggests optional criteria rather than requirements.
Responsibilities
• Contribute to systems that make Assembled interoperable with tools our customers rely on most, such as CRMs and ticketing systems. • Work on both the underlying platform for developing, scaling, and monitoring integrations, as well as building these integrations themselves. • Build a consistent framework for authenticating, rate-limiting, retrying, and error handling in new integrations to enable development with confidence. • Develop robust, bi-directional enterprise-scale connectors with platforms like Salesforce, Zendesk, and ServiceNow to power scheduling, reporting, and AI automation. • Create real-time sync pipelines that can handle millions of events per day while maintaining consistency for synchronization needs such as agent schedules, tickets, or knowledge articles. • Invest in systems focused on monitoring and observability for integrations to make failures visible and actionable for both the team and customers when they occur due to external factors like API changes or third-party outages. • Build AI-native integrations that allow real-time data fetching, reasoning over information within customer systems, secure execution of actions by our agents, as well as implementing necessary guardrails.
Benefits
• $135K – $200K • The base pay offered may vary depending on location, job-related knowledge, skills, and experience. Stock options are provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. • Great customer support requires human agents and AI in perfect balance, and Assembled is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation — in-house agents, BPOs, and AI — in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate. Backed by $70M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work.