Technical Support Engineer

CryptioLondon, United Kingdom - Hybrid4w ago

In Office Senior EMEA Cryptocurrency Technical Support Engineer Support Lead SQL Git Docker Zendesk Grafana

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Requirements

• Strong knowledge of modern development tools (Git, Docker, CLI) • Familiarity with Grafana (or similar) • Excellent communication and organisational skills • A collaborative mindset and team spirit • A quick learner with the ability to adapt rapidly • Interested in the crypto field (crypto knowledge is NOT mandatory) • Prior experience working on finance-related products OR crypto-related products, confident with numbers • Prior experience working in a start-up / fast-paced environment

Responsibilities

• Deliver exceptional technical customer support • Own, troubleshoot and resolve customer technical issues (Zendesk tickets) • Leverage your technical expertise to implement “one time fixes” • Deploy the Cryptio stack locally, debug issues and qualify bugs before escalating them • Contribute to our back office / tooling roadmap • Advocate Cryptio best practices both internally and externally • Provide feedback to the Engineering and Product teams, based on customer needs • Mentor technical support engineers with less experience • Collaborate with the Technical Support Lead to improve team processes and efficiency • We're looking for someone who has • 5+ years of experience in a relevant role

Benefits

• 👩‍💻 Remote or Hybrid working • 🏝️ 25 days paid holiday plus bank holidays • 🙌 One additional day of annual leave each year, up to 30 total days • 🎂 Your birth off • 🧘 Mental health resources, wellbeing programs, and professional coaching • 🫶 Family-friendly policies • 💪 Fitness and wellness budget • 🖥️ $200 home office setup budget • 🎓Training and development budget • ** we have additional benefits depending on location • If this sounds like you, we would love to hear from you 🙌 • At Cryptio, we move fast and take ownership of outcomes. We learn from failures, celebrate wins, and let humility, curiosity, and a passion for crypto guide how we work. If you value collaboration and want to build with purpose, you’ll feel right at home here.