360Learning - Solution Deployment Manager
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Requirements
• Minimum 4 years professional consulting experience, preferably in a customer facing role (Technical consultant, Technical Account Manager, Technical Project Manager, Implementation Project manager or Pre-sales Consultant) • Previous deployment experience of SaaS products, ideally HR related • Understanding and experience working with APIs, SSO configuration & troubleshooting • Solution-oriented, client-first mindset in everything you do • Ability to adapt to your audience, flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to more common terms with less technical stakeholders • Organized, structured, rational, analytical, able to manage priorities across multiple customer implementations • Native German proficiency, very good English proficiency (level B2) • Enthusiasm for our culture: https://bit.ly/Convexity_360L • ## Interview Process • Phone Screen with our Talent Acquisition Manager • Discovery Meeting with Solution Deployment Manager Coach • Case Study with the Coach and a Solution Deployment Manager • Clarification Meeting with a future team colleague • Culture Fit Meeting with our Chief HR Officer • Offer !⇾ Get ready using our Knowledge Base: https://bit.ly/42H1ggC
Responsibilities
• Become a Trello expert through our onboarding process • Understand our product offering through training • Master our platform and be able to support clients on basic requests through ticketing • Start to onboard your own new clients: • Drive project management in order to ensure successful platform deployment from kick-off meeting, regular touchpoints until handover to support • Host functional and technical workshops with clients to support them in their platform customization and structuring • Ensure the smooth 360Learning platform deployment for new clients • Successfully implement integration (SSO, third-party tools), deliver technical expertise on how to integrate their learning platform into their technical environment & troubleshooting • Be able to pitch the value of the 360Learning platform • Develop repeatable and scalable processes to improve project quality and delivery • Onboard another Solution Deployment Manager • Contribute to our knowledge base to share best practices and lessons learned • Work with our partner ecosystem to strengthen the services proposed to our clients
Benefits
• Compensation: Package includes base salary, a variable component and equity 📈 • Benefits: Work From Home perks, medical insurance, 1 month parental leave for the second parent. • Balance: Flexible hours, Total work from home possible anywhere in Germany 🏠 • Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact • Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍 • Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity_360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻💻🏆