Forward Deployed Engineer
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Requirements
• Spanish fluency is mandatory • You have 3–6 years of experience in a technical, customer-facing role such as Forward Deployed Engineer, Implementation Engineer, or Solutions Engineer. • You’re a hands-on problem solver — comfortable writing and debugging code (e.g. Python, JavaScript, or low-code integrations). • You’ve led enterprise software implementations or integrations, ideally involving APIs, CRMs, or telephony platforms. • You have experience or deep interest in AI/ML technologies, especially conversational AI or LLM-based systems. • You’re a strong communicator who can bridge technical and business perspectives with clarity. • You thrive in fast-paced, collaborative environments and are motivated by helping customers succeed. • Experience integrating or supporting telephony providers, SIP, or contact center systems. • Background in LLM prompting, AI orchestration, or intelligent automation. • Familiarity with enterprise post-sales success frameworks (adoption, enablement, value realization). • Track record of driving renewals, expansions, or measurable customer outcomes in enterprise settings.
Responsibilities
• Lead end-to-end implementation of Synthflow’s AI phone agent platform for enterprise customers — from solution design to configuration, integration, and go-live. • Collaborate closely with customer engineering, operations, and success teams to align technical deployments with business objectives. • Develop and maintain integrations with CRMs, telephony systems, and workflow automation tools. • Proactively identify optimization opportunities, guiding customers to get the most out of their deployment and achieve meaningful business outcomes. • Act as the technical voice of the customer, translating their needs into actionable product insights and collaborating with Synthflow’s engineering and product teams. • Troubleshoot, resolve, and prevent technical issues, ensuring reliability and a frictionless experience in production environments. • Create best practices, playbooks, and technical resources that improve future implementations and enable customer self-sufficiency. • Contribute to account growth and renewal by driving strong adoption and long-term technical alignment.
Benefits
• Impact at scale: Shape how leading enterprises adopt and operationalize AI voice technology. • Autonomy at speed: A high-trust, high-ownership environment where you can move fast and make a difference. • Remote-first flexibility: Work from anywhere with a distributed, async-first team. • Cutting-edge tech: Build and deploy real-world AI systems at the frontier of automation. • Growth path: Opportunities to evolve into leadership across technical success, product, or engineering. • Rewarding package: Competitive pay, meaningful equity, and comprehensive benefits. • Founded in Berlin in 2023 by serial entrepreneurs Albert Astabatsyan, Hakob Astabatsyan, and Sassun Mirzakhan-Saky, Synthflow AI democratizes access to advanced voice AI with a no-code platform that lets enterprises easily create, deploy and scale natural-sounding, cost-effective voice agents tailored to their business needs.