Implementation Associate

• This is a remote role with standard working hours of 9:00 a.m. to 5:30 p.m. Central Time, Monday through Friday. Occasional weekend work may be required. • In periods of low Implementation volume, participate in trainings and process confirmations for other partner teams at Honor in order to be ready to support as necessary. • Leadership Principles in Action as Implementation Associate: • Honor’s Leadership Principles are the foundation of translating our mission into action. These principles define how we show up and make decisions, and how we hire, develop and grow talent. While Honor has 13 leadership principles, the following are particularly relevant to this role: • Are Mission First: Leaders demonstrate a genuine passion for our mission. They prioritize decisions and activities that move the mission forward. • Relentlessly Focus on Clients: Leaders always start with the client and work backwards. They are maniacally focused on creating solutions that lead to better care for our clients. • Always Push: Leaders set a high bar for themselves and others. They know that mediocrity isn't an option; they set ambitious goals, always strive for better, and commit to delivering top-notch service and outcomes. • We’re looking for you to bring: • High School Diploma or Equivalent required. • Minimum 1-2 years of experience in a customer service, operations, or implementation-related role. • Experience in data entry, compliance, or onboarding processes preferred. • Strong attention to detail and accuracy in data entry; excellent verbal and written communication skills; strong time management and ability to meet deadlines; proficiency in data analysis and reporting; ability to handle sensitive and confidential information. • Basic understanding of compliance and regulatory requirements in onboarding; familiarity with digital platforms and database management; knowledge of customer service best practices. • Ability to work independently and as part of a team; strong problem-solving skills and ability to adapt to changing priorities; ability to manage multiple tasks simultaneously. • Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. • Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.