Technical Program Manager (Bangkok based, relocation provided)
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Requirements
• We are seeking a strong communicator who excels at building meaningful relationships, influences without authority, and communicates complex technical issues to both technical and non-technical audiences—including executives. You can inspire and rally teams around a shared vision. • We need a coordinator who remains calm under pressure, guiding teams through situations, resolving issues, and steering discussions toward effective solutions. • Experience in managing high-profile partners and handling high-impact escalations, you excel at building loyalty and satisfaction with your previous understandings of dealing directly with partners, their perspectives, and effectively communicating expected needs and challenges to internal teams. • Data-driven, with a strong focus on operational excellence and continuous improvement. • 5+ years of experience in technical program management, partner-facing roles, escalation management, partner operations, or technical account management—preferably in enterprise, B2B, or SaaS environments. • Demonstrates ability to lead multi-national cross-functional teams and manage complex partners who have stringent SLAs. • Strong analytical and problem-solving skills, with demonstrated experience in process optimization/change management. • Familiarity with enterprise software, cloud technologies, and incident management best practices. • Experience with reporting, documentation, and project management tools (e.g., Jira, Confluence). • Bachelor’s degree in a technical, computer science or related field; an advanced degree is a plus.
Responsibilities
• Partner Technical Delivery • Drive continuous delivery and operational excellence for major enterprise partners, ensuring on-time releases, meeting SLAs, and maintaining high-quality of an ever evolving platform. • Act as the main technical point of contact for partner-facing teams, managing cross-team communication, requests, risks, expectations for technology delivery and operations. • Contribute to Delivery of release planning and roadmapping for new features by providing technical input on estimation and planning. • Own the technical execution of release delivery for new features, enhancements, and platform updates for partner solutions, collaborating with Product and Engineering teams on test execution, configuration management, and deployment. • Manage and prioritize business needs based on urgency, ensuring timely resolution with clear communication. • Cross functional support on projects. • Monitor and report on Digital SLAs meeting partner commitments. • Process Improvement & Documentation • Collaborate, implement, and enforce process improvements to enhance service delivery, reliability, and scalability. • Maintain and update process documentation (e.g., Confluence pages, UAT account info, release notes). • Coordinate lessons-learned and continuous improvement initiatives. • Cross-Functional Collaboration • Coordinate with global teams to deliver on partner commitments and resolve issues. • Contribute sprint reviews,support team meetings ensuring alignment and progress on partner priorities. • Balanced timezone syncs will be required between North America and APAC to maintain regional alignment. • Foster a culture of accountability, collaboration, and continuous learning.
Benefits
• Competitive compensation and benefits package • Flexible work arrangements with generous paid time off • Work in a highly collaborative, innovative environment with opportunities for growth and learning. • Ownership in making a direct impact to partner success and customer experiences worldwide.