Technical Support Engineer

• 2+ years of experience in technical support or a similar customer-facing technical role • Comfort debugging issues using APIs, logs, and observability tools • The ability to write clear documentation and runbooks • Scripting or automation skills (Python, Bash, or similar) to address recurring issues • Excellent written and verbal communication in English • Willingness to work US Shift • How you'll be measured: • Customer satisfaction • Time to resolution • We're on a mission to transform a $50B+ legacy industry by bringing the power of cutting-edge multimodal LLMs and computer vision to real-world security and operations. From firearm detection to intelligent access control, our AI agents turn every camera and sensor into a smart system that enhances safety, efficiency, and awareness. • Founded by Ashesh Jain (ex-Lyft Level 5, PhD Cornell) and Peter Ondruska (ex-Lyft, PhD Oxford), Coram AI is backed by top-tier investors including Battery Ventures and 8VC, with over $30M raised to date. We were recently named to the CB Insights AI 100, recognizing the most promising AI companies globally. If you're excited to work on mission-critical AI that makes an impact in the real world, we’d love to meet you.