Implementation Engineer
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Requirements
• 2+ years of experience in an implementation, support engineering or customer engineering • Comfortable working with REST APIs, JSON, and HTTP requests • Experience using Postman (or similar tools) to test and debug APIs • Familiarity with webhooks and asynchronous event flows • Strong troubleshooting and problem-solving skills • Clear, empathetic written communication — you’ll be working directly with external partners • Ability to work independently, prioritize tasks, and manage multiple implementations at once • Experience supporting payment systems, subscriptions, or checkout flows • Familiarity with Stripe, Shopify, or other e-commerce platforms • Experience in a startup or high-growth environment • Previous experience working with customer-facing technical roles • Contract Details • Independent Contractor (1099) role, fixed-term • Flexible hours, with some overlap with U.S. business hours preferred • Opportunity to extend or convert based on business needs and performance • You’ll play a critical role in getting partners live and successful, while working closely with a small, collaborative team. This role is ideal for someone who likes being close to real customer problems and seeing the direct impact of their work.
Responsibilities
• Support merchants during onboarding and implementation of our APIs and checkout solutions • Troubleshoot integration issues related to APIs, webhooks, authentication, and payment flows • Review and validate API requests/responses using tools like Postman and logs • Assist merchants with setup across platforms (e.g., custom integrations, e-commerce platforms) • Debug issues related to subscriptions, payments, webhooks, and data mismatches • Partner closely with Support Engineering, Product, and Engineering to escalate bugs and unblock launches • Help document common implementation patterns, FAQs, and known issues • Occasionally assist with light data validation or configuration updates in internal tools
Benefits
• You’ll play a critical role in getting partners live and successful, while working closely with a small, collaborative team. This role is ideal for someone who likes being close to real customer problems and seeing the direct impact of their work.